At Dholakiya Gems, we are committed to providing our customers with a seamless and reliable shopping experience. To ensure that you receive your jewelry purchases in a timely and secure manner, we have outlined our shipping and delivery policy below.

  • Shipping Options:

    We offer the following shipping options for your convenience:
    1. Standard Shipping: [10 - 14 Days]
    2. Express Shipping: [6 - 8 Days]
    3. International Shipping: [10 - 14 Days] (for orders outside India)

  • Order Processing:

    All orders are processed within [Processing Time] after the order is placed and payment is confirmed. Please note that processing time may vary during peak seasons and holidays.

  • Shipping Rates:

    Shipping charges are calculated based on the destination, shipping method, and the total weight of your order. You can view the shipping cost at the checkout before finalizing your purchase.

  • Shipping Confirmation:

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  • Estimated Delivery Times:

    1. Standard Shipping: Estimated delivery within [2 -4 Days After Shipping].
    2. Express Shipping: Estimated delivery within [1 - 2 Days After Shipping].
    3. International Shipping: Estimated delivery within [7 - 10 Days After Shipping]. Please note that international shipments may be subject to customs clearance, which can affect delivery times.

  • Delivery Address:

    Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdelivery due to incorrect address information provided by the customer.

  • Signature Requirement:

    For security reasons, some high-value orders may require a signature upon delivery. If you are not available to sign for your package, the carrier will leave a notification with instructions on how to reschedule delivery or pick up your package.

  • Delivery Delays:

    While we make every effort to deliver your order within the estimated timeframes, please understand that external factors like weather, natural disasters, or postal service delays may impact delivery times. We are not responsible for such delays.

  • International Shipping:

    For international orders, customs and import duties may apply. The customer is responsible for any additional fees or taxes associated with international shipping. We recommend checking with your local customs office for more information.

  • Lost or Stolen Packages:

    If your package is lost or stolen, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and provide a solution to ensure you receive your order.

  • Returns Due to Non-Delivery:

    If your order is returned to us due to non-delivery (e.g., incorrect address provided by the customer), we will contact you to arrange for re-shipment. Additional shipping charges may apply.

  • Contact Information:

    If you have any questions or need assistance with your order, please contact our customer support team at support@dholakiyagems.com or (+91) 992-505-9427.

We strive to provide you with exceptional service and high-quality jewelry, and our shipping and delivery policy is designed to help achieve this goal. We appreciate your trust in Dholakiya Gems and look forward to serving you.